Global Payments Team (GPT) Workflow Manager

Company Description

IQ-EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

Office: Belfast

Department: Global Payments Team                            

Reports to: Head of Global Payments    

Responsibilities (how we will measure success)

• Monitor all payment requests made to GPT Payment mailbox
• Assess each payment request on receipt, and prioritise accordingly, assigning tasks as appropriate to inputters in Belfast and Manila.
• Ensure all payment transactions within business-as-usual are authorised, and within assigned payment deadlines.
• Review of Input in Level 4 absence and during peak processing time
• Providing support and training to the wider team, including junior team members as required. Identifying and communicating training needs to GPT Manager
• Building proficiency in all internal software within the remit of your role
• Effectively communicating with Client Services Teams on the progress of cross-departmental tasks.
• Assisting Management Team in the creation and maintenance of error reports.
• Remaining proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes
• Identifying and communicate areas of opportunity for process improvement, de-briefing to team members as required
• Assisting with delivery actions relating to team and departmental projects.

Key competencies for position and level

In addition to encompassing our Group Values (Authenticity, Boldness and Collaboration), you will exhibit the following:

• Customer Focus 
• Interpersonally savvy
• Action Orientated
• Plans and Delivers
• Shows resilience
• Communicates effectively

Qualifications

Required Experience

ESSENTIAL

• Experience working in a similar payment processing environment with enforced deadlines and delivery timeframes
• Experience coaching and supervising junior team members
• Excellent organisational, prioritisation and interpersonal skills
• Strong communication skills
• Strong proficiency in Microsoft Office suite particularly Excel and Word
• A positive attitude, and ability to work under pressure
• Excellent attention to detail
• Strong team ethic

DESIRED

• Advanced Excel skills
• Accounts payable / Bank payments experience  

Additional Information

At IQ EQ Group we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.