Wireless TAC Engineer (AIDE)

Wireless TAC Engineer Position Overview:

As a Wireless TAC Engineer, you will play a crucial role in ensuring the success of our customers by providing technical support and resolving complex issues related to wireless networking. You’ll become an expert in enterprise wireless and wired networks, contributing to the reliability and ease of use of our systems.

Responsibilities:

• Technical Support:
  • Utilize your 5+ years of experience in a technical support role within a wireless networking or wireless security company (or equivalent education).
  • Troubleshoot and configure wireless access points.
  • Understand and work with Wi-Fi 802.11 networks.
  • Triage and resolve customer support escalations from multiple inbound channels.
  • Meet or exceed customer expectations regarding response quality and timeliness.
• Network Management:
  • Build and maintain layer 2/3 network testbeds.
  • Reproduce customer issues and understand product features.
  • File tickets for identified bugs.
  • Analyze logs to pinpoint root causes.
  • Collaborate with developers to drive solutions.
• Communication and Collaboration:
  • Participate in relevant meetings and discussions.
  • Provide status reports on ongoing tasks.
  • Ask insightful questions to improve processes and customer experience.

Qualifications:

• Networking Knowledge:
  • Familiarity with Layer 2 and Layer 3 networking concepts.
  • Understanding of 802.11 Wi-Fi standards.
  • Juniper Router & Switch Certifications (a plus).
• Educational Background:
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or related fields.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need.
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...