Senior Data Scientist

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the role:

• Conceptualise and develop machine learning models to aid the Grab Support business vertical by automating key processes in the support journey like automated responses customised to each user-problem.
• Drive product improvements and roll-out of new features 
• Drive the development and iteration of algorithms 

The day-to-day activities: 

• Deep dive into Support tickets data to draw useful insights
• Design and build NLP algorithms efficiently 
• Integrate, simulate and test impact of algorithms and features on the overall system 
• Develop and execute necessary analyses or A/B tests to validate models and identify improvement opportunities
• Store, retrieve and visualise results in a manner that facilitates required analyses
• Effectively conceptualise analyses to business/product stakeholders

Qualifications

The must haves:

• Minimum 2 years of relevant experience in developing NLP algorithms 
• Ph.D. or Master’s in Computer Science, Electrical/Computer Engineering, or related technical disciplines 
• Strong fundamentals in Machine Learning, NLP algorithms and Mathematics  
• Familiar with mainstream deep learning programming framework (e.g. TensorFlow)
• Familiar with basic deep learning algorithms (e.g. CNN/RNN/LSTM) and advanced algorithms (e.g. BERT/ seq2seq models)
• Familiar with recent developments in NLP domain for example LLMs
• Proficient in statistical programming in languages such as Python; and strong working knowledge in RDBMS such as PostgresQL or MySQL
• Excellent software development capabilities, preferably in Python/Scala/C++ with good programming style and work habits; knowledge of GoLang would be an advantage
• Self-motivated and independent learner who is willing to share knowledge with the team
• Efficient and detail oriented; good time management in a dynamic and fast-paced working environment 

Really good to haves:

• Experience in working with customer support use cases
• Experience in building NLP models for multiple South East Asian languages
• Experience in building performance efficient models